All forum topics; Previous topic; Next topic. TV on the go. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Account - Mobile. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. I've tried turning router off/on, pod, off/on and resetting router etc but every time, it goes back to flashing. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Options. Then unplug your Pod and back in again. WiFi Pod has started to disconnect. Joining in. The Pod lights keep flashing white, blue etc. Plug the modem back in and wait until the modem has finished powering on. Then relocate it to halfway between the hub and the blackspot. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. Pods 1 and 2 that are hardwired come. Power off your modem and remove the backup battery if it has one. Please ensure that the pod is in a mains socket (not in an extension) as close to the router as possible. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot F. Home Phone. A. Check for a small light on the front of the xFi Pod when first plugged in. Tuning in. For a brief period, press and hold the power button, then let go. I unplugged the pod and then plugged it in next to my router and let it. We have had a white Pod to boost our WiFi for a few weeks now and it was working well. Networking and WiFi. ughugh. noticed that both wifi pods where flashing and second v6 box cant connect to the main v6 box also connect app cant find find the hub. QuickStart, set up and connections. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 2 hours ago;We would like to show you a description here but the site won’t allow us. Options. 0 router. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. Please any ideas how to fix this? The person on the phone wanted to order replacements pods but the system doesn't allow him to order more than 1 and he had already just ordered my 3rd for a different area of the house. Wi-fi smart tv finds the virgin mifi in the network scan, asks for wpa-psk password. Instead, type 001, then press Select. Contact Virgin Media support. Hi Thanks for coming back to me and letting me know. Stream from Virgin Media. Kind regards Mark. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Options. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Tap the WiFi symbol in the center of the screen to change to the My Network screen. I’ve had my Pod for 2 days and it is still flashing white. I've been with Virgin for a couple of months now since swapping from BT. I have 3 wifi pods, one pod has a constant white light and a whirling noise from the pod itself- this one. 4 GHz and 5 GHz). If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Booster and move it to where you need it in your home. Networking and WiFi. Pod not connecting. Pod not connecting. He said I s. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Because of this setup, the pod closest to the gateway receives weak signal so the entire wifi mesh is weak. Worked for a few hours then kept dropping the connection. According to the VM customer services I now need to wait for Wi-Fi pod no. We’re so confident in this technology that we’ve launched. Email. I had to hotspot of my mobile data, as I was at work yesterday! The pod has been reallocated to the hub as the engineer called and got this done. 4 Ghz is non existent in my TV room it's difficult to get 5 Ghz on my iPhone 13 pro. Note the Pods should be beside the Hub to initially pair, once. Internet went down in the area last week, since this my wifi pods have been flashing and won’t connect to my hub! I have moved closer and tried to connect via the connect app but this isn’t connecting to my hub! I have done a factory reset on my hub but still not working. Options. Place Your Pods for the Best WiFi Coverage • Other WiFi networks in the home should be removed. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Networking and WiFi. Suddenly this morning we have a green flashing light with no internet. This means the Hub is switched on, but your WiFi has not been activated. Had my Internet completely drop. I checked my router and it has a flashing blue light. Wifi pod issues in Networking and WiFi yesterday; Yellow flashing light on Hub 5 in Networking and WiFi Friday; Hub 4 losing connection every night this week. Any help is wecome. Is this issue ongoing for you today? If so, is it still displaying a flashing blue LED? Thanks,I posted earlier about having exactly the same issue with my pod not connecting but that the guy I spoke with refusing to believe that the issue was that the Mac address hadn't been associated with my account and suggesting it was an issue with the way I'd first tried to connect the pod. Thanks for coming back to us cazdee, if your issue has been logged with out support team, we cannot do anything to escalate that from here until the ticket has gone passed the given fix time for the issues. TV on the go. Connecting the pod via Ethernet. on 07-01-2023 13:02. As soon as I introduced the new Pod to my network I started to see huge issues with WiFi dropping out on various devices - phones, pl. I’ve tried setting it up near the router etc etc. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. They experience lag, videos don't load despite being connected. I have rebooted many times ro no avail. Plugged into wall socket, and have followed the online guide, which wasn’t that helpful. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. 1 and on the login screen, you click "Check router status". Told it's a back office issue & not to call. They have upgraded the hub 4 to hub 5 and managed to connect 1 pod. Conclusion. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. If the LED light is a slow continuous pulse or dim to bright, it could mean of the following situations: The pod is being added to the account and establishing a connection to the. SpeedIf you are setting up 360 WiFi for the first time, you’ll connect the first pod to your modem or SmartNID with an Ethernet cable. Pod Mk1 will connect with the hub with an upgrade. You can tell if it's connected as there will be no light showing. Solved: One of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing. I have moved it and restarted it and rebooted the router to no avail. Switched On Families. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. Customer service have sent me a new wifi pod. Virgin Phone Switchover. Avoid placing your pod in the WiFi problem area. when entering the 10-digit numeric pin from virgin, hot-spot res; Recieve a contract sim from virgin, put it in virgin media spare phone telling me no service emergency calls only, how can i solve this problem please1 ACCEPTED SOLUTION. Flashing green: The WPS button has been pressed, and the router is searching for devices to connect. WiFi box has had a flashing green light all day. Do I need to adjust any settings? I’ve paid for WiFi but I’ve not been able to get. Wi-Fi pods flashing. The team will be in touch once the issues have been resolved. . App can’t find the Wifi Pod. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. Then relocate it to halfway between the hub and the blackspot. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. TV. Virgin TV 360. Forum; Apps. Looking to Connect. Wifi pods will not connect to hub 4. Browse Virgin Media Virgin Media Community. 1. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. My Virgin pod has been flashing blue for two hours and we have no internet - 5378434. Matt - Forum Team. Have turned off devices , tried all suggested checks etc and still having issues. Enter your admin name and password. Hello I keep getting a flashing red light on my Superpod even after rebooting it several times. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). Phone. Normally, when you get the product package, the antennas are not connected to the camera. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. At least 30Mbps download speeds in every room or £100 one-off credit. Please do keep us updated. It's. Re: Virgin Pod never Connects. However it’s still starts with green light then goes to to constant blue. Networking and WiFi. My Wi-Fi pods have been ‘blinking’ a white light for over a week now. It should then pulse slowly as it connects to your Hub. Loses signal at times too. Virgin Mobile. Hi all I have had a hub 5 with 1gb fibre since feb and so far have had to factory reset the hub 3 times after outages, and had one replacement hub due to a fault. The pulsing should stop once it’s fully connected. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. I have been trying too connect too the Virgin connect app and it keeps saying “oops something went wrong, please try again” I have tried numerous times standing right next too router and won’t work. Eventually after numerous attempts it seems connected as no light but connect - 5385534. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Virgin router won t connect arrow keeps flashing green. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. White. Had the WiFi pod a while now and it has always flashed red. TV on the go. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Gaming Support. Think of it like a ‘bucket chain’, the pod has to have a good connection to the hub, so it ‘picks’ up the WiFi from the hub and then ‘extends’ it further on. Whatever your Wi-Fi light is labeled, a green light indicates that your router. “@Brynglas70 Thanks for confirming, JimBob. We would like to show you a description here but the site won’t allow us. Speed. We live on a bungalow so all ground level pods. Manage Your Account. I pay a lot for 1gb but can’t get any decent customer support. Press and hold the WPS button on the larger Wifi Booster for A rapid flashing blue light indicates an unsuccessful WPS connection attempt, prompting users to retry. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. co. Networking and WiFi. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Call the equipment activation number they may be able to help. 168. HUB 5 Flashing Blue Light. White. Networking and WiFi. 0 Kudos. 168. Keep your router away from electronic devices like microwaves, cordless phones, and baby monitors, as they can cause electromagnetic interference (EMI) and weaken your WiFi signal. White VM Pods in Networking and WiFi 5 hours ago; Wifi keeps. The WiFi Booster will start copying your Hub’s details. •The SSIDs must be the same and broadcast enabled. If the Pod light is blinking quickly, it’s working hard to improve your WiFi. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. Virgin TV 360. No other devices. Browse Virgin Media Virgin Media Community. When he installed it he said the red light (that’s now flashing red) must be green. Prior to this they worked pretty flawlessly for a couple years now. . I then connected it to the router via ethernet and it was fine. The Pod lights keep flashing white, blue etc. I’ve restarted router and tried to add that pod again in the Connect app but it says - 5350137. My Virgin Media App. on 30-09-2022 16:24. Easy to set up. Spectrum customer support is also available 24 x 7 if you need help troubleshooting any network issues. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. I've tried turning router off/on, pod, off/on and resetting router etc but every time, it goes back to flashing red. Kind regards,2 weeks ago. Once the App is open select the Broadband option from the bottom menu. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Then it started flashing red and making a sound like a high speed fan/jet. It has it for about 30 minutes and then turns solid white but no devices can connect to it. White. If the lights indicate a problem, try the next. Plug the modem back in and wait until the modem has finished powering on. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. Reply. Also wifi optimisation and a single SSID is needed for the Pods to function correctly. Account - Cable. We recently had our hub 4 replaced for a hub 5 and since then both WiFi pods not connecting. The Wi-Fi light indicates the status of . your wireless network. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Solved: Quite recently my only Wifi Pod has stopped randomly Lighting up bedroom. com in Networking and WiFi yesterday; WFH connection issues in Networking and WiFi yesterday; Superhub 5 wifi6 in Networking and WiFi yesterdayThe newer pod I recently had has two ethernet ports and flashes green light when connecting. Joining in. have called lots of times and resolved nothing. 04880825), trading as Virgin Pure is an Appointed Representative of Culligan Water Limited (No. If it does, proceed to the next solution. Browse. Stream from Virgin Media. The SSID must be password protected. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Bob52. If you’re looking for. Manage Your Account. Kind Regards, Steven_LOn thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. . Wifi Pods Help. 1 ACCEPTED SOLUTION. The light codes slightly vary depending on the type of Hub that you. Gaming Support. The service status in our area shows no issues. Speed. Forum; Apps. How to fix Virgin Media WiFi no Internet access but connected. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. SpeedStep 2. Won't connect. - 5200928. I have a Hub 4 but I have 2 separate networks for 2. I recommend to try a 60 second pin hole reset on the router. Forum; Apps. Press and hold the WPS button on the larger Wifi Booster forIt can be a little concerning when your Virgin Media Hub lights start flashing in different ways. Virgin Media Hub 5 Wi-Fi Light. co. I managed to get a live chat. Have plugged in via the Ethernet lead, the light then goes off. Security matters. Pod 2 - mainfloor - wifi. We would like to show you a description here but the site won’t allow us. Scroll down to Settings but don’t press anything. no matter how many times i reset or check the cables it still keeps flashing and has done for 2 hours now, reset it unplugged everything - 5197784. Networking and WiFi. . If they work for you. Turn it on. It is important to note that each type of Hub has light codes that show the status of various internet services. Do keep us updated. on 04-04-2023 10:37. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. Dim to Bright to Dim cycle takes 2500 ms. Account - Cable. I called virgin and they said all looks good there end. No light: WiFi is disabled. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Are there any tests that forum staff can run to check whether the router is working correctly. For clarity, has the SSID on the Hub reverted back to the split 5G and 2G bands? Have you rebooted the Hub since changing and saving the SSIDs on the Hub Settings? In regard to the light on the Pod, are they slowly, or quickly pulsing/breathing, o. Plug the modem back in and wait until the modem has finished powering on. Blue Flashing Light On Wifi Pod. It just has a constant flashing white light on it? Any suggestions on how to fix this please? Thanks. The existing pod had worked absolutely fine with no issues. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. Moving the router to a central location, elevating it, and clearing obstacles can help boost WiFi signal and get the most out of your broadband speed. Plug the modem back in and wait until the modem has finished powering on. •Channel Optimisation must be left on. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. So from what you are saying none of the pods are working as they either have a solid white light or a blinking white light. The Passphrases of the SSIDs must match. This past five days we’ve experienced issues with our WiFi dropping out. Phone. Stream from Virgin Media. Then unplug your Pod and back in again. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot. Virgin TV 360. I recommend to try a 60 second pin hole reset on the router. I have been sent 2 new WiFi pods got not 3 in total, none of them which connect to the router spoke countless times to the virgin media team on the phone the tried most of the steps resetting activating the Pods and router all to no avail. TV. TiVo. Its now been 9 hours. Thanks for providing an update, coolmd. I c. Virgin Phone Switchover. • Name pod by their connected location like “upstairs hallway”, or “playroom” for easy reference. Published. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. I thought the flashing had to stop. Check Cables: Make sure all cables are securely plugged in. Please any ideas how to fix this? The person on the phone wanted to order replacements pods but the system doesn't allow him to order more than 1 and he had already just ordered my 3rd for a different area of the house. Fix your broadband. It’s happening about every 30 minutes. We would like to show you a description here but the site won’t allow us. If you need any further help with this, please let us. Virgin Media;. If you've had a new hub then you'll need to get customer services to set the pods up with you're new hub 08000521920 is the direct number. Stream from Virgin Media. hub 5 flashing blue light. A mesh system is right, imo. Worked for a few hours then kept dropping the connection. Just received a WiFi pod. Phone. Re: New Wi-Fi pod blinking white. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. TiVo. If you're using our Connect App, this will help you with the set up step-by-step. Account - Cable. Yellow traffic light virgin media superhub 2. Any ideas ? We also have tried using a booster that get disconnected too. Checking on the VM app, one. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Thank you, its not just WIFI as the 2 TV boxes are hardwired, the connection light on the router flashes then as it starts reconnecting the wifi light flashes green I think. - 5391832. Subscribe to RSS Feed; Mark Topic as New;. Channel Optimisation must be left on. The engineer said it was all synced up. I tried to load the app but it keeps force closing! Even after reinstalling it. Virgin TV 360. these are from yesterday and today. Wi-Fi pod flashing blue. Pods without a light is working and the blinking pod has a fault you would need to ring to send out a replacement. Options. Thanks. This pod plugs into a power socket and listens for WiFi signals from the hub. V6. Shows which devices are connected to each Pod/the Hub. Virgin Mobile. Smug1to. on 25-01-2023 18:13. . My Virgin Media App. Manage Your Account. It should then pulse slowly as it connects to your Hub. Check Virgin Media service status. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. on 24-03-2023 10:40. In the Virgin Media Connect app, you’ll be able to see your mesh WiFi Pod’s health, signal strength, and speeds. See their signal strength, know which of your devices are connected to. None of our pods showing on the app and all have suddenly started flashing blue. Enter 192. on 09-10-2022 15:07. Account - Cable. now none of 3 pods will work. Re: Hub 3 and Wifi pods not working well. If it does, proceed to the next solution. Then, go to advanced>wireless>security, rename the 2. who else in Glasgow have lost their wifi pods last wednesday been told its a line fault and not fixed till the 15th - 5250637. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Blue (or Cyan) White. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Hi, My WiFi keeps switching networks which causes some of my apps to misbehave or not work at all. It is a Mesh system. Unfortunately, there isn't a way to resolve an SNR Outage, as this is something our Technicians need to fix and resolve physically. I have tried using the support on the virgin media site but the links to the Help section for the pods don't work and support for Wifi says it's down. TV. Manage Your Account. Networking and WiFi. Blue Flashing Light On Wifi Pod. great if not then invest in your own wifi solution. Options. My 3 pods have been fine for weeks but today have been flashing white all morning they usually go back to Normal after a while any ideas thanks ? 0 Kudos. Optimizations can be triggered. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. on 24-03-2023 10:40. I’ve got a Hub 3 that was replaced yesterday. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Gaming Support. Virgin Phone Switchover. First pod installed now for 2 weeks, first week was fine connected to hub5. i had another post closed but this was a question to find out what other pods in the Glasgow area had stopped working, not to resolve this issue any quicker. Been over 2 weeks now trying to get my pods back working.